Difference between revisions of "SoundScape - FAQ"
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*'''My device is not playing. What could be wrong ?''' | *'''My device is not playing. What could be wrong ?''' | ||
- Remove the plastic strip coming out next to the RS-232 connector to initialize RTC battery. '''Why?:''' The plastic strip that protects the battery of the RTC (Real Time Clock) embedded in the device needs to be removed while the device is synced to an NTP server in order to write and save the time in the RTC.<br> | '''-''' Remove the plastic strip coming out next to the RS-232 connector to initialize RTC battery. '''Why?:''' The plastic strip that protects the battery of the RTC (Real Time Clock) embedded in the device needs to be removed while the device is synced to an NTP server in order to write and save the time in the RTC.<br> | ||
- Check the "Local Time (Timezone)" and "NTP Server" of your device. If the Time is not correct then your SoundScape device will not play. Check that the network is not blocking the NTP Service.<br> | '''-''' Check the "Local Time (Timezone)" and "NTP Server" of your device. If the Time is not correct then your SoundScape device will not play. Check that the network is not blocking the NTP Service.<br> | ||
- Check the '''[[SoundScape - IT Network Requirements]]'''.<br> | '''-''' Check the '''[[SoundScape - IT Network Requirements]]'''.<br> | ||
- Check that you have a Deployed Schedule for your SoundScape device and that it is active. For more details about the Schedules and the Schedule Deployments please check the chapters "Create SCHEDULES" and "Deploy a SCHEDULE" of the "Portal User Manual" at the SoundScape download area [http://www.barix.com/downloads/downloads-firmware/soundscape-firmware/] | '''-''' Check that you have a Deployed Schedule for your SoundScape device and that it is active. For more details about the Schedules and the Schedule Deployments please check the chapters "Create SCHEDULES" and "Deploy a SCHEDULE" of the "Portal User Manual" at the SoundScape download area [http://www.barix.com/downloads/downloads-firmware/soundscape-firmware/] | ||
Back to [[SoundScape]] | Back to [[SoundScape]] | ||
Revision as of 10:07, 12 November 2015
SoundScape - FAQ
- My device is not playing. What could be wrong ?
- Remove the plastic strip coming out next to the RS-232 connector to initialize RTC battery. Why?: The plastic strip that protects the battery of the RTC (Real Time Clock) embedded in the device needs to be removed while the device is synced to an NTP server in order to write and save the time in the RTC.
- Check the "Local Time (Timezone)" and "NTP Server" of your device. If the Time is not correct then your SoundScape device will not play. Check that the network is not blocking the NTP Service.
- Check the SoundScape - IT Network Requirements.
- Check that you have a Deployed Schedule for your SoundScape device and that it is active. For more details about the Schedules and the Schedule Deployments please check the chapters "Create SCHEDULES" and "Deploy a SCHEDULE" of the "Portal User Manual" at the SoundScape download area [1]
Back to SoundScape
