SoundScape - FAQ

My device is not playing. What could be wrong ?

- Remove the plastic strip coming out next to the RS-232 connector to initialize RTC battery. Why?: The plastic strip that protects the battery of the RTC (Real Time Clock) embedded in the device needs to be removed while the device is synced to an NTP server in order to write and save the time in the RTC.
- Check the "Local Time (Timezone)" and "NTP Server" of your device. If the Time is not correct then your SoundScape device will not play. Check that the network is not blocking the NTP Service.
- Check the SoundScape - IT Network Requirements.
- Check that you have a Deployed Schedule for your SoundScape device and that it is active. For more details about the Schedules and the Schedule Deployments please check the chapters "Create SCHEDULES" and "Deploy a SCHEDULE" of the "Portal User Manual" at the SoundScape download area [1]

Content Server Requirements

It is recommended to use a hosted Content Server with a Cloud hosting company and not locally hosted. Why?:
Cloud
- Easy setup and configuration
- Easily scale
- 24/7 support
Locally
- Can be higher security
- Slow and Unstable network. 99.99999% uptime is not guaranteed
- Risk of losing all information in the case of an accident or IT system failure

Here you have some examples of hosting companies: Rackspace, Amazon Web Services, Microsoft Azure or other hosting company.

What will happen if I delete (or rename) a Playlist from my Content Server(*)?

a) If the deleted Playlist was used as a normal scheduled Playlist:

- The Playlist will be removed from the Portal database.
- The Playlist will be removed from all the Schedules that were using it.
- All devices with deployed Schedules that contained the deleted Playlist will delete the Playlist as well as the Tracks that belonged to it.
- The Schedules themselves and related Scheduled Deployments will not be deleted.

b) If the deleted Playlist was used as a failover Playlist:

- The Playlist will be removed from the Portal database.
- All Schedules that were using the deleted Playlist as a failover Playlist will be deleted!
- All Schedule Deployments related to the deleted Schedules will be deleted!
- All Devices with deleted Schedule Deployments will not have a Schedule anymore and will go silent!

Please take in consideration the information above when creating new Schedules and when editing or deleting Playlists on your Content Server in order to avoid problems in the future.

We will consider introducing a security mechanism to avoid deleting Playlists that are being used as Failover Playlists. However we need to consider the implications because this would also mean that the Portal would not allow the users to edit any Playlist that is used as Failover Playlist which is not a desirable side effect.

(*) Deleting a Playlist from a Content Server is equivalent to deleting the Content Server altogether with all the Playlists it contained.

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